Manila, Philippines: November 8, 2012 – EXL Service Philippines Inc. —a transformation and outsourcing services provider for Global 1000 companies in the insurance, healthcare, travel, transportation, utilities and financial industries — held its third Family Day for its Philippine employees at the SM Mall of Asia Concert Grounds last October.
The Pasay City office currently has more than 1,800 employees serving over ten clients, who are part of Fortune’s Top 100 companies. EXL is set to put up more outposts in Mega Manila, as well as a new office in Cebu City.
This year’s EXL Family Day had the tagline “The Home Where I Belong”. It drew more than 3,000 attendees, which was a significant increase from the previous year. An employee can bring in at most three (3) family members and upon registration at the event, they will be given their official meal stubs to be claimed at the popular restaurants that EXL brought in.
For this year, everyone enjoyed the delicious pork & chicken barbecue of Ineng’s BBQ, and the kids were completely thrilled by their Chicken & Spaghetti meals from Jollibee. Pepsi also generously donated 100 cases of drinks, their second year to sponsor drinks for EXL.
The event, which ran from 1:00 PM – 6:00 PM, included various activities: a fun program hosted by Richard Cabanez, Choi Balboa, and Nico Delenela, who are some of the most active members of ACTICOM (EXL’s Activities Committee, composed of the most passionate, active, and fun members who are responsible for EXL’s most creative and fun employee engagement activities), a burger eating contest sponsored by Uncle Cheffy (one of the many partners under the EXL Elite Card Program – EXL’s Employee Discount Card), a dance number from EXL Eurythmix (EXL’s Award-winning Dance Group, which was formed through EXL Got Talent way back in 2011) and live band music performed by Flow. Kids (and kids at heart) had endless fun playing at the inflatable giant slides at the playground. The Plants vs. Zombies and basketball game booths were a huge hit to everyone as well. One of the highlights of the event was when Jollibee came out for 30 minutes to interact and dance with everyone. Adding to the surprise appearance of the well-loved Jollibee is Hetty, who also gamely posed for the cameras and made so many children happy.
Ms. Shruti Jain, EXL’s Corporate Communications Officer, who leads the Global Employee Engagement, Communications, and CSR activities forEXL; also formally launched the EXL Brand Store together with Mr. Glenn Bautista, VP for Human Resources, Ms. Joanne Thursday Uy, Asst. VP for Manila, and Mr. Jaideep Pradhan, Sr. VP and Country Head for EXLPhilippines.EXL Brand Store can be accessed athttp://brandstore.exlservice.
EXL’s Family Day isn’t just for employees to have a fun Sunday with their loved ones. Jade Santiago, Manager for EXL’s Capability Development, gave a different perspective. “It’s also an avenue for our employees’ families to see where they work and what they do,” she said. “They also get to mingle with the people that their family member work with and spends a lot of time with day in and day out.”
“Not all BPO companies do this,” added Evangeline Tan, Asst. Manager forEXL’s Capability Development. “Here at EXL, all family members gather every year and they get to actually do a guest tour of our two sites, see the office and our world-class facilities, and take photos” (which by the way only happens once a year, as we are strict when it comes to Information Security).”
Throughout the day, employees and guests happily wrote their comments and feedback at EXL’s huge Family Day Message Wall centered on ‘The home where I belong’; these comments showcased their love and gratitude for the company, their colleagues, and their respective pride working for different client accounts. Among the most visible and repeated words are “proud”, “happy to be part of the family”, “fun” and “amazing”. There were also a lot of ‘Thank You for doing this for us, EXL’ messages – proof thatEXL is really a one of a kind employer.
Quick conversations with a few EXL employees during the Family Day proved that the attendees weren’t paying lip service — and that this year’s “home” theme translates at work as well. One of these employees, a CSR for one of EXL’s financial processes, noted that the work environment at the Pasay office makes him very comfortable, and that he feels as if the people in his process are like his family members as well. He was also at the previous Family Day festivities, and commented that the 2012 event was the biggest one yet.
Another employee who has been with the company for more than a year had this to say: “If the company isn’t great, then why is it that people who live quite far from here — for example, in Bulacan — really want to work here?” She also enumerated the factors that set EXL apart from other BPO firms. “Ngayon ko lang na-experience na may Family Day na event for employees. Meron din process parties, and aside from the compensationna malaki, EXL also provides budgets para sa mga tao,” she said. “At sa ibang company, puro phone calls. Dito, di lang parating paperwork at tawag, there’s fun at work.” she added. (This is the first time I’ve worked for a company that holds a Family Day for their employees. Besides their process parties and competitive compensation, EXL really sets aside budgets for their people.)
The annual EXL Family Day activity and exciting Process Parties aren’t the only perks which an EXL employee can enjoy. Both Santiago and Tan mentioned monthly site wide activities like EXL Got Talent, Chorale Competition, Battle of the Brains, CSR programs and seasonal celebrations (e.g., Valentine’s Day) which everyone looks forward to.
Employees also do their part in making the family bigger through recruitment referrals. “We’d say 50% of our hires come from internal referrals,” Santiago says. “The recruitment team also gives away iPads, Starbucks gift certificates, and team bonuses as rewards. The team that gets the most referrals are also treated to free dinner at times, Tan said.
EXL is slated to grow to at least 2,500 by next year, with the addition of two more sites- another one in Metro Manila and a site in Cebu. With the growth expected, EXL will only continue to ensure that they always provide the best for their employees and their families. This is one organization that you would definitely be proud, and be happy to work for.
EXL’s Family Day was successfully hosted and executed by EXL’s Manila Employee Engagement Team led by Ms. Joanne Thursday Uy (Asst. Vice President for Manila), and the rest of the most active go-getters and team members in EXL: Dyan Tan (Asst. Manager for Insurance Academy & Employee Engagement), Jade Santiago (Manager for Capability Development Manila) Evangeline Tan (Asst. Manager for HR – Training), Eos Cielo Rondina (Sr. Trainer, Capability Development), Dulce Tugade (Trainer, Capability Development), Richard Cabanez (Trainer, Capability Development), JT Guarnes (Line HR Officer), Nico Delenela (WFM Executive), Choi Balboa (CSR/Executive), Vanessa Ann Gutang (Quality Analyst) and Maja Leoncio (Trainer – HR).
About ExlService Holdings, Inc.
ExlService Holdings, Inc. (Nasdaq:EXLS) is a leading provider of outsourcing and transformation services. EXL primarily serves the needs of Global 1000 companies from global delivery centers in the insurance and healthcare, utilities, banking and financial services, transportation and logistics, and travel sectors. EXL’s outsourcing services include a full spectrum of business process management services such as transaction processing and finance and accounting services. Transformation services enable continuous improvement of client processes by bringing together EXL’s capabilities in decision analytics, finance transformation, and operations and process excellence services. Find additional information about EXL at www.exlservice.com.
This press release contains forward-looking statements. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factors relating to the operations and business environment of ExlService Holdings, Inc. (the “Company”), all of which are difficult to predict and many of which are beyond the Company’s control. Forward-looking statements include information concerning the Company’s possible or assumed future results of operations, including descriptions of its business strategy. These statements may include words such as “may,” “will,” “should,” “believe,” “expect,” “anticipate,” “intend,” “plan,” “estimate” or similar expressions. These statements are based on assumptions that we have made in light of management’s experience in the industry as well as its perceptions of historical trends, current conditions, expected future developments and other factors it believes are appropriate under the circumstances. You should understand that these statements are not guarantees of performance or results. They involve known and unknown risks, uncertainties and assumptions. Although the Company believes that these forward-looking statements are based on reasonable assumptions, you should be aware that many factors could affect the Company’s actual financial results or results of operations and could cause actual results to differ materially from those in the forward-looking statements. These factors are discussed in more detail in the Company’s filings with the Securities and Exchange Commission, including the Company’s Annual Report on Form 10-K for the year ended December 31, 2011. These risks could cause actual results to differ materially from those implied by forward-looking statements in this release. You should keep in mind that any forward-looking statement made herein, or elsewhere, speaks only as of the date on which it is made. New risks and uncertainties come up from time to time, and it is impossible to predict these events or how they may affect the Company. The Company has no obligation to update any forward-looking statements after the date hereof, except as required by federal securities laws.
For more information, please contact:
Joanne Thursday Uy, EXL Service