MANILA, 9 October 2020: Basic necessities and services must be within everyone’s reach, that is why the Philippines continues to push for digital transformation amid the pandemic. The digital shift is also encouraged for companies to stay resilient, innovative, and to respond better to the needs of their customers. As water and sanitation services are crucial in the Philippines, the public and private sectors must leverage intelligent digital technologies that can provide sustainable water supply and improved sanitation for all.

Aligned with the Philippines’ renewed focus on digitalization, Grundfos Philippines, a global leader in advanced pump solutions and water technologies, has launched its SmArt Serv mobile app, an innovative way to help address critical pumping infrastructure in the country. SmArt Serv is a cloud-based mobile service app that conveniently enables customers to get prompt and efficient service support for any Grundfos product, reducing the overall service process and minimizing the downtime on any pump or system.

“This pandemic has drastically changed how governments and businesses are operating, and one of the sought-after strategies is to digitalize operations of critical infrastructure. As the Philippines rapidly adopts digital transformation, consumers too are adopting technology to help improve the way their infrastructure is operated. The SmArt Serv app is the result of listening to our customers and through this app, we will provide next-generation user experience, which is personalized, interconnected, fast, and seamless,” said Nicolai Thrane, Regional Service Director, Grundfos Asia Pacific Region.

The SmArt Serv app will provide another option of getting service support besides the traditional phone and email queries. Through the app, the customer can contact Grundfos or locate the nearest service provider, fill in the details of the complaint or request, attach a picture of the pump or system and raise a service request.

The app also allows easy tracking of request or complaint status or escalate the late response to another service partner, if necessary. The service provider will provide remote assistance for digital pumps, while a service engineer will be deployed on-site to fix the problems for other pumps. To continuously improve the user experience, the app also allows customers to provide feedback, leave ratings, and even get a service report and quotation for spare parts; making it a comprehensive and must-have tool.

“We take pride in building pumps and systems of outstanding quality and we want to complement this with truly-responsive customer service. Customer satisfaction is important to us at Grundfos and we hope to deliver better services, achieve higher service performance, and provide additional support to our customers through this app,” added Nicolai Thrane.

Smart Serv is available and free to download on iOS, Android and can also be installed on Windows and desktop computers.

About Grundfos Pumps (Grundfos Philippines)
In 1987 Grundfos started to introduce solutions to sourcing groundwater and water distribution in the Philippines through an exclusive distributor in Manila. The high demand prompted Grundfos Singapore to open a representative office in the country. As operations grew stronger, Grundfos Philippines was established in 2004, eventually becoming a Grundfos sales company – a global entity under Grundfos Holdings in Denmark. The company has a strong presence across the Philippines, with offices, representatives, as well as dealers and distributors in Luzon, Visayas, and Mindanao.

For further details, please contact:
Mahathi Parashuram
Regional Head – Public Affairs – Communications & Engagement, Grundfos Asia Pacific Region

On behalf of Grundfos:
Sheila Rada
VP, Dominguez Marketing Communications, Inc.