Manila — [October 16, 2014]— Early this month, SHORE Solutions’ CEO Darcy Lalonde and Lyceum of the Philippines University (Lyceum Manila) President Bobby Laurel signed a two-year Memorandum of Agreement (MOA) for Lyceum Manila to send their qualified senior students to go through six-month-long internship programs at SHORE in fulfillment of the students’ academic requirements for on-the-job training (OJT).
Photo shows (from left) Dr. Maria Victoria M. Ac-ac, Dean of the College of Business Administration, Lyceum of the Philippines University; Bobby Laurel, President, Lyceum of the Philippines University; Darcy Lalonde, CEO, SHORE Solutions Inc.; and Karl Maclean, Chairman, Superbrands.
During the MOA signing ceremony, Lalonde said: “SHORE is elated to partner with Lyceum Manila in our first educational endeavor with a prestigious national university such as Lyceum. We hope that this will lead to more students realizing the value of the high growth business process outsourcing (BPO) industry to them as individuals, in their career development and ultimately to the Philippines as an emerging economic tiger.”
Laurel said: “Lyceum is happy to have SHORE as a sponsoring company and our industry partner to help our graduating students practice their BPO specializations first-hand in one of the industry’s most dynamic companies.”
The program is a win-win situation for both partners. Taking in trainees from one of the country’s highly respected educational institutions is among SHORE’s corporate social responsibility (CSR) activities. Not only will the students be exposed to and be trained in the processes and operations of an innovative, fast-growing BPO company, but these students will be among the new generation of Filipinos, given opportunities in an international industry that is a top employer and contributor to the national economy.
This SHORE approach for young graduates and OJT supports a sufficient supply of talent to ensure the Philippines continues to meet the global demands for talent. SHORE believes proactively providing a bridge to address any skill gaps for the BPO industry will be key for the Philippines to continue to be the choice of global companies in terms of quality and resource availability. SHORE believes the BPO industry must communicate the advantages of working in this industry and to promote the individual and national benefits. The industry must ensure the Philippines continues to grow and maintain leadership in the global BPO market, highlighting the high quality and volume of talented people.
On the other hand, Lyceum Manila has found in SHORE a committed partner in education. A Lyceum student training in SHORE may be assigned to implement any of the different services SHORE offers (that would be different areas in call/contact center services, BPO services or IT and professional services) or be made to work in the various operational or support departments.
About SHORE Solutions
SHORE Solutions, established in 2005, is a provider of outsourcing services with a difference – excelling through strong client focus, hands-on collaboration and operational excellence. SHORE offers contact center (e.g. customer service, technical support, sales), BPO (e.g. back office support, KPO), IT and professional services (e.g. application development, ERP solutions, staff augmentation, testing), delivered through a flexible range of outsourcing models – from comprehensive solutions that incorporate operations management and quality assurance; to co-sourcing solutions that enable clients to control day-to-day activities; and straightforward facilities outsourcing. SHORE is also a reseller of the SAP-SuccessFactors Human Capital Management (HCM) suite, one of the leading cloud-based HCM solutions in the world.